If you have ANY questions about your order/item or your questions are not answered here, do not hesitate to use the CONTACT US form and write to us!

About Us
• At karatemovie.com, we're dedicated to providing the best movies with first class service to our customers. That's why you can always look here to find what you want and at the lowest price. If you have any questions about anything at all, just write us via the CONTACT US form on the website and we will get back to you asap! Thanks and have a great day!

  Where Are You Located?

• United States, East Coast, Tenafly New Jersey

  How Do I Place An Order?

• Ordering is just a few simple clicks away. To order, simply ADD any titles to your shopping cart and then complete the CHECKOUT process. You will receive a confirmation e-mail once your order has been received into our system.

  Are My Transactions Safe And Secure?

• Absolutely! We use industry standard 128bit SSL encryption during the checkout process. Your credit card information, as well as your site login information are sent encrypted, ensuring a safe and secure transaction end to end.

  Do You Have A Support Number I Can Call For Help?

• We do not have a direct voice line, but instead, all inquiries and support issues are handled via e-mail. This helps to reduce cost, and the savings are passed onto our customers. Our support staff handles all questions/issues via e-mail from 9AM-5PM EST, Monday thru Friday (excluding US Holidays).

   

Movie Information

Are All Titles Sold DVDs?
• Yes, all titles we carry are in the DVD format.

  Are The DVDs New?

• All dvds are new We do not sell used titles to our customers!

  What Is The Region Coding For The DVDs?

• Unless otherwise specified, all DVDs are Region-0/Region-All and NTSC format.

  Do The DVDs Contain English Subtitles? What Languages Are Being Spoken?

• The majority of titles we carry contain English subtitles. For the select few that do not, it is indicated by a "(NO SUBTITLES)" under the movie name. Depending on the title, languages range from Chinese (Cantonese/Mandarin) to English, Japanese, Korean, and Thai. Some titles are dubbed in English, so please view the product's information page for further details.

  Is Title 'ABC' In stock?

• We utilize a real-time inventory tracking system and we strive to provide 100% accuracy on our inventory. If you see a BUY-IT-NOW or ADD-TO-CART button, that means we have the requested title in stock and ready for shipment. Once you CHECKOUT and CONFIRM an order, the title is taken out of inventory and held for your order. Subsequently, if you ordered the last copy of the title we currently have in stock then the product information page will show no stock when you view it after your order.

  I Am Looking For Title 'ABC', But I Do Not See It On Your Site.

• We strive to carry as many titles as possible, especially on newer titles. But due to the sheer volume of Asian movies available, it is impossible to stock every title. If you have any questions regarding the availability of a title, please use the CONTACT US form and submit an inquiry. If we can stock the title, we will notify you.

Where Can I Track My Order?
• If you received a tracking number with your package (all domestic packages have one) -- you can track it at the following sites: http://www.usps.com

  Note: USPS tracking information is usually not updated till delivered or delays in-transit.

• What Types Of Payments Are Accepted?
• Currently, we accept and process all major credit card types. via Paypal.com

  What Is the CVV Number From My Credit Card?

• For Mastercard/Visa, it's on the back of the card and is the last 3-digits after the card number. American Express, it's on the front of the card and is 4 digits, usually on the upper right-hand side. There is no CVV for Discover Card. Please refer to the image below.
   

If you have ANY questions about your order or an item, do not hesitate to use the CONTACT US form and write to us!

Can I Cancel My Order or Item(s)?
• That is not possible

  How Long Does It Take To Receive My Order?

• Orders are usually shipped within 12 - 24 hours of being placed. Orders are not processed on weekends. If there are any delays, we will contact you via e-mail. As a general rule of thumb, domestic US shipments will take anywhere from 2-4 business days. nless otherwise specified, all shipments are shipped via USPS (United States Postal Service) and delivery timeframes are based on their standard/average delivery service levels.

   

  If you have ANY questions about your order or an item, do not hesitate to use the CONTACT US form and write to us!

  ---

  Returns/RMA/Refund Policy

  What Is Your Return/Refund Policy?
  • If there is a problem with your order (wrong item(s) received, non-working/loading disc, etc), please notify us within 14 days of receipt of the package, whichever is earliest.

     

  • Open items cannot be returned unless it is defective. They can only be exchanged for the same title if there are problems with the disc playing in your machine. All other returns will not be honored.

     

  • Due to the varying nature of the many DVD players available on the market, we do ask that you try the DVD on at least one (1) other player before asking for an exchange. This is because some discs are more compatible in some brands of machines than others.

     

  • Please note all return shipping costs for replacements are incurred by you (the customer). We only pay postage/S&H one way (being shipped to customer) and customer pays postage for item(s) being returned to us.